Hotel Check-Out: English for Bills, Payment, and Hotel Reviews

Learn English for checking out of a hotel, asking about charges, and describing your stay. This free A1 lesson for adult beginners completes the unit on hotel check-in, services, and check-out. Its 17 interactive slides include picture vocabulary, a conversation video and quiz, vocabulary audio, a checkout dialogue, comprehension activities, a hotel review, and a short writing task.

What you will learn

• Use polite expressions to check out of a hotel.
• Ask and answer questions about hotel charges and payment.
• Identify important details in a short hotel review.
• Write a structured hotel review of six to eight sentences.

Talking about your hotel stay

Start by matching the pictures to familiar hotel words: lift, double room, corridor, registration form, towel, fitness center, bathroom, blanket, parking place, swimming pool, pillow, and toilet.

The discussion asks How was your stay at the hotel?, Was your stay good or bad?, and What makes a hotel stay perfect? Practice short answers such as My stay was great. and The room was comfortable, and the staff were helpful. Give one reason for your opinion.

Hotel check-out vocabulary in English

Listen to the vocabulary cards and repeat the words. Use each word in a short sentence about leaving a hotel.

Notice the difference between a bill and a receipt: a bill shows what is owed, while a receipt records a payment. Practice asking about one item on a bill with What is this charge for?

Services and departure vocabulary

The lesson also introduces airport drop service, meaning transport to the airport, and cab or taxi. A lobby is the main entrance area, a help desk is a place to ask for assistance, and a guestbook is a book where visitors write comments.

Use luggage to talk about bags and suitcases. Practice Could you please help me with my luggage? and Can we leave our bags here? The phrase phone call charge describes the cost of calls in the lesson dialogue.

Polite expressions for checking out

Use I would like to, or its short form I'd like to, to state your purpose politely. Use May I ...? to ask a polite question and Could you please ...? to request help.

• I'd like to check out, please.
• May I have my bill?
• Could you please explain this charge?
• Could you please arrange a taxi?

The receptionist can say One moment, please. when asking you to wait and Here you are. when giving you something. Practice the closing expressions Thank you for your stay. and Hope to see you again.

A short hotel check-out conversation

Guest: Good morning. I'd like to check out, please. My room number is 312.
Receptionist: One moment, please. Here is your bill.
Guest: Thank you. What is this charge for?
Receptionist: That is for the phone calls from your room.
Guest: I see. Can I pay by card?
Receptionist: Certainly. Here is your receipt.
Guest: Thank you. Here is the key. Goodbye.
Receptionist: Thank you for your stay. Hope to see you again.

This model is for English practice. Work with a partner, switch roles, and change the room number or the question about the bill.

Listening for details at check-out

In the video, the guest says his stay was great. He asks about his airport drop service, waits in the lobby, signs the guestbook, and requests help putting his bag in the car. Watch once for the general meaning, then use the quiz slide to check the services and requests you heard.

In the audio conversation, Daniel Adams checks out of room 312. He asks about a £14 charge for phone calls and pays with traveller's cheques. The receptionist asks for his passport and signature, then gives him his receipt and change. These are details of the lesson conversation.

Complete the comprehension check by identifying the room number, the reason for the charge, and the payment method. Listen again to hear how the speakers ask questions politely.

Matching expressions to their purpose

The language activity asks you to match sentences with their function: stating your purpose, asking about a charge, requesting identification, or asking about a payment method. For example, I'd like to check out. states your purpose, while May I have your passport? requests identification.

In the sentence-completion activity, build expressions such as We would like to check out, please., Did you like your stay here?, Did you use anything from the minibar?, and Have a safe flight. Practice reading the completed sentences aloud before using them in a role-play.

Reading a short hotel review

Read the lesson text A Review of The Seaside Hotel. In this practice review, a family stays for three nights near the beach, shops, and restaurants. Their third-floor room has a sea view and is clean, modern, and comfortable. The staff help with their bags, and the breakfast is very good.

The review includes one problem: the Wi-Fi is slow in the room but works well in the lobby. The writer gives a positive final opinion. Answer the questions about the location, floor, staff assistance, Wi-Fi, and breakfast. Notice how the review combines specific details with an overall opinion.

Vocabulary for describing a hotel

Use the review vocabulary to describe a room, the staff, or your experience:

• Clean: not dirty.
• Modern: in a new or current style.
• Comfortable: pleasant and easy to relax in.
• Friendly: kind and welcoming.
• Helpful: ready to help.
• Spacious: having plenty of room.
• Excellent or great: very good.
• Reasonable price: a price you consider fair or not expensive.

Practice The room was clean and spacious. and The staff were friendly and helpful. Use was with one room or hotel and were with plural nouns such as staff members.

Writing a hotel review in six to eight sentences

Imagine you stayed at a hotel for three nights. Write six to eight sentences about its location, your room, the staff, one positive point, one small problem, and your final opinion. Follow the lesson structure and use simple descriptions.

Model review for English practice:
Last week, I stayed at the Seaside Hotel for three nights. The hotel was near the beach. My room was clean and comfortable. The staff were friendly and helpful. The breakfast was very good. One problem was the slow Wi-Fi in my room. Overall, I recommend this hotel.

Change the example details to write your own practice review. Check that you have included both a positive point and a problem. Read your sentences aloud and make sure your final opinion is clear.

Teachers can use the dialogue for pair practice before the review-writing task. For self-study, repeat the vocabulary audio, complete the listening and reading questions, and record your own checkout conversation. Finish by saying one expression you can use when leaving a hotel.

Review hotel services and room complaints in Lesson 26, or explore more free A1 English teaching materials.